The 8th International Conference on Serviceology (ICServ2023)

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Oral Session

Human Aspects in Service

Sat. Sep 16, 2023 1:00 PM - 2:20 PM Room 1

Chair: Hiroyasu Miwa (AIST)

[O8-01] Research agenda for human capital management in the service industries with declining labor force

*Takeshi Takenaka1, Akio Sashima1, Hiroshi Nishikoori2, Yukihide Shibuya2, Hidetoshi Tsuji2, Hiroki Takahashi3 (1. National Institute of Advanced Industrial Science and Technology, 2. MS & Consulting Co. Ltd., 3. University of Tsukuba)

Keywords:Human capital management , Employee engagement, Customer delight

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