Session information

Oral Session

Service Digitalization 1

Thu. Sep 14, 2023 2:45 PM - 4:05 PM Room 1

Chair: Jing Zhang (Kanazawa University)

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[O1-01] Do gestures make robots more empathetic?

Exploring artificial empathy, helpfulness, and social connectedness

*Shintaro Okazaki¹, Tan Viet Tuyen Nguyen², Oya Celiktutan² (1. Department of Marketing, King’s Business School, King's College London, 2. Faculty of Natural, Mathematical, & Engineering Sciences Department of Engineering Centre for Robotics Research (CoRe), King's College London)

[O1-02] Effect of Confidentiality of Service Provider's Input Behavior on Customer Satisfaction in Face-to-Face Customer Service.

*Takayoshi Yamada¹, Cheng Kelvin², Soh Masuko³, Keiichi Zempo¹ (1. University of Tsukuba, 2. Rakuten Mobile, Inc., 3. Shibaura Institute of Technology)

[O1-03] The Impact of AR-based Product Presentation on Customer Perceived Value and Patronage Intention

*Yi-Cheng Ku^1,2, Nien-Hsiang Tsai¹ (1. Department of Business Administration, Fu Jen Catholic University, 2. Service Design Research Center, Fu Jen Catholic University)

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