Session information

Tweet

Oral Session

Service Digitalization 3

Sat. Sep 16, 2023 2:35 PM - 3:35 PM Room 1

Chair: Tatsunori Hara (The University of Tokyo)

+Add all to schedule

[O9-01] The Effect of Active Customer Behavior and Self-Efficacy on Customer Service Evaluation in Online Services

*Hikari Shimosaka¹ (1. Kobe University)

[O9-02] Understanding satisfaction toward SST users: The role of simplicity aspects

JungKun Park¹, *Eunpyo Hong¹, Yuhsuan Chen¹ (1. Hanyang University)

[O9-03] Rapport building by voice mimicry on customer service in Virtual Environments

*Hiiro Okano¹, Naoto Wakatsuki¹, Yukihiko Okada¹, Keiichi Zempo¹ (1. University of Tsukuba)

×

Authentication

×

Please log in with your participant account.
» Participant Log In