[O12-01] Key Points for Improving Service Quality in Japanese SMEs
Verification of various cases from four perspectives
*Shinichiro Nomoto1 (1. kiipl & nap Co.Ltd.)
Oral Session
Sat. Sep 16, 2023 2:35 PM - 3:35 PM Room 2
Chair: Keiko Aoki (Saitama University)
*Shinichiro Nomoto1 (1. kiipl & nap Co.Ltd.)
*Anna Oriishi1 (1. Keio University)
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