Service Digitalization 1

[O1-01] Do gestures make robots more empathetic?

Exploring artificial empathy, helpfulness, and social connectedness

*Shintaro Okazaki¹, Tan Viet Tuyen Nguyen², Oya Celiktutan² (1. Department of Marketing, King’s Business School, King's College London, 2. Faculty of Natural, Mathematical, & Engineering Sciences Department of Engineering Centre for Robotics Research (CoRe), King's College London)

Keywords:Artificial empathy, Pepper robot, Customer interactions