Effect of Confidentiality of Service Provider's Input Behavior on Customer Satisfaction in Face-to-Face Customer Service.

Takayoshi Yamada

[O1-02] Effect of Confidentiality of Service Provider's Input Behavior on Customer Satisfaction in Face-to-Face Customer Service.

*Takayoshi Yamada¹, Cheng Kelvin², Soh Masuko³, Keiichi Zempo¹ (1. University of Tsukuba, 2. Rakuten Mobile, Inc., 3. Shibaura Institute of Technology)

Keywords:Human-to-human customer service, Input interaction, SERVPERF

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Presentation information

Service Digitalization 1

[O1-02] Effect of Confidentiality of Service Provider's Input Behavior on Customer Satisfaction in Face-to-Face Customer Service.

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