Service Digitalization 1

[O1-02] Effect of Confidentiality of Service Provider's Input Behavior on Customer Satisfaction in Face-to-Face Customer Service.

*Takayoshi Yamada¹, Cheng Kelvin², Soh Masuko³, Keiichi Zempo¹ (1. University of Tsukuba, 2. Rakuten Mobile, Inc., 3. Shibaura Institute of Technology)

キーワード：Human-to-human customer service, Input interaction, SERVPERF