The 8th International Conference on Serviceology (ICServ2023)

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Oral Session

Hospitality and Tourism

Sat. Sep 16, 2023 1:00 PM - 2:20 PM Room 2

Chair: Thi Tuyet Nhung Tran (Aichi Toho University)

[O11-01] Luxury hotel service touch points for customer satisfaction

*Eunpyo Hong1, Jeewoo Yun1, Sangwoo Lee1, Jungkun Park1 (1. Hanyang University)

Keywords:Luxury hotel, Service touch point, Customer satisfaction

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