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Oral Session

Healthcare

Fri. Sep 15, 2023 3:55 PM - 5:35 PM Room 1

Chair: Takeshi Takenaka (AIST)

[O4-06] Management Improvement to Keep Employees Motivated in Public Hospitals Using Composite Evaluation with KPI Measurement, Surveys, and IoT

A Case Study of Okuizumo Town Hospital in Japan

*Kazuhisa Katsube¹, Takeshi Endo^1,2, Kenju Akai² (1. Okuizumo Public hospital, 2. Shimane University)

Keywords:Hospital service, KPI management, Satisfaction survey analysis

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