Proposal of Service Design Method Focusing on Customer's Sense of Differentiation

Presentation information

Oral Session

Fri. Sep 15, 2023 3:55 PM - 5:35 PM Room 2

Chair: Hiroki Takahashi (University of Tsukuba)

*Kazunari Nakayama¹, Yasuharu Nishi¹ (1. The University of Electro-Communications)

Keywords:Service Design, Customer Loyalty, Customer Experience

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