The 8th International Conference on Serviceology (ICServ2023)

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Oral Session

Sustainability and Service System 2

Sat. Sep 16, 2023 10:15 AM - 11:55 AM Room 1

Chair: Yuki Inoue (Hosei University)

[O7-04] A STUDY OF THE RELATIONSHIP BETWEEN HOSPITALITY CULTURE AND SERVITIZATION IN JAPAN

Keiko Toya1, *Patrik Ström2 (1. Meiji University, 2. European Institute of Japanese Studies, Stockholm School of Economics)

Keywords:culture, uncertainty avoidance, Monozukuri

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