Human Aspects in Service

[O8-01] Research agenda for human capital management in the service industries with declining labor force

*Takeshi Takenaka¹, Akio Sashima¹, Hiroshi Nishikoori², Yukihide Shibuya², Hidetoshi Tsuji², Hiroki Takahashi³ (1. National Institute of Advanced Industrial Science and Technology, 2. MS & Consulting Co. Ltd., 3. University of Tsukuba)

キーワード：Human capital management , Employee engagement, Customer delight