The 8th International Conference on Serviceology (ICServ2023)

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Oral Session

Service Digitalization 3

Sat. Sep 16, 2023 2:35 PM - 3:35 PM Room 1

Chair: Tatsunori Hara (The University of Tokyo)

[O9-01] The Effect of Active Customer Behavior and Self-Efficacy on Customer Service Evaluation in Online Services

*Hikari Shimosaka1 (1. Kobe University)

Keywords:Customer Participation, Service Quality, Online Learning

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