Understanding satisfaction toward SST users: The role of simplicity aspects

Presentation information

Oral Session

Sat. Sep 16, 2023 2:35 PM - 3:35 PM Room 1

Chair: Tatsunori Hara (The University of Tokyo)

JungKun Park¹, *Eunpyo Hong¹, Yuhsuan Chen¹ (1. Hanyang University)

Keywords:Self-service technology, Satisfaction, Simplicity

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