5:15 PM - 6:45 PM
[HDS10-P10] Proposal of Business Management Elements Necessary for Efficient Issuance of Building Damage Certificates
-A Case Study of Himi City at the 2024 Noto Earthquake-
Keywords:Business Management, Issuance of Disaster Victimization Certificates, Disaster Prevention Literacy, 2024 Noto Peninsula Earthquake
The Noto Peninsula Earthquake occurred on January 1, 2024, and its epicenter was off the coast of Noto. The earthquake caused severe damage, mainly in the Noto region of Ishikawa Prefecture. In addition to 241 deaths and 312 seriously injured, 65,570 housings were damaged in Ishikawa Prefecture alone (as of February 13, 2024). In particular, it has been confirmed that 6,527 housings were completely destroyed in Ishikawa Prefecture. Furthermore, the extensive damage was caused not only by the ground-shaking, but also by the tsunami and fires.
In western region of Toyama Prefecture, which is closed to Ishikawa Prefecture, there was damage to residential houses as a result of the quake (ground-shaking). In Himi City, the most northwestern city in Toyama Prefecture, damage was mainly caused by ground-shaking and liquefaction, and it is estimated that 5,500 houses in the entire city were damaged. Considering that the number of households is approximately 17,000, damage was considered to have occurred in 1/3 of all households. In preparation for the issuance of disaster victim certificates, Himi City began a full-scale survey on January 12 to certify damage to housings. In the initial phase of this survey, the city received 3 persons from Fukushima Prefecture as general management like ‘GADM’ and 20 persons as surveyors. From the second team, the number of supporting surveyors was increased to 40, and the survey was conducted with the cooperation of supporting staff until February 9. Based on the survey results, issuance of disaster victim certificates began on January 22. The support system is scheduled to continue until February 18.
Thus, with many support workers coming in and intermittently replacing support staff, the quality of work had to be ensured uniformly, and efficient work operations were required. In this study, we organized the elements of business management based on the actual and assumed situations of business operations in the field. In organizing the elements, management personnel with little experience in disaster response, experienced supporters, and researchers discussed, identified the necessary elements, and prepared materials. Specifically, the following seven elements were designed, and implementation verification was conducted.
1) Preliminary educational materials for unifying awareness that clarify general issuance policies, and indicate regional and damage characteristics
2) A work schedule that includes a situation estimate and resource estimate
3) Design of the issuance site with consideration of flow lines
4) Organization of roles and responsibilities (work responsibilities), considering the number of corresponding contact desks
5) Process chart for each day's work
6) A Q&A book showing how to deal with issues that arise from day-to-day response
7) Support tools that make it easy for workers to achieve their responsibilities
These seven elements were implemented in the field response in Himi City, Toyama Prefecture, and their usefulness was evaluated by participant observation in the field. In evaluating their usefulness, we quantitatively analyzed the results of daily issuance of disaster victim certificates and confirmed that the operations would be continuously operated. In this presentation, we will present a concrete example of the case study and clarify the roles and relationships among the elements, which will contribute to the standardization of management elements in disaster response operations in the future.
In western region of Toyama Prefecture, which is closed to Ishikawa Prefecture, there was damage to residential houses as a result of the quake (ground-shaking). In Himi City, the most northwestern city in Toyama Prefecture, damage was mainly caused by ground-shaking and liquefaction, and it is estimated that 5,500 houses in the entire city were damaged. Considering that the number of households is approximately 17,000, damage was considered to have occurred in 1/3 of all households. In preparation for the issuance of disaster victim certificates, Himi City began a full-scale survey on January 12 to certify damage to housings. In the initial phase of this survey, the city received 3 persons from Fukushima Prefecture as general management like ‘GADM’ and 20 persons as surveyors. From the second team, the number of supporting surveyors was increased to 40, and the survey was conducted with the cooperation of supporting staff until February 9. Based on the survey results, issuance of disaster victim certificates began on January 22. The support system is scheduled to continue until February 18.
Thus, with many support workers coming in and intermittently replacing support staff, the quality of work had to be ensured uniformly, and efficient work operations were required. In this study, we organized the elements of business management based on the actual and assumed situations of business operations in the field. In organizing the elements, management personnel with little experience in disaster response, experienced supporters, and researchers discussed, identified the necessary elements, and prepared materials. Specifically, the following seven elements were designed, and implementation verification was conducted.
1) Preliminary educational materials for unifying awareness that clarify general issuance policies, and indicate regional and damage characteristics
2) A work schedule that includes a situation estimate and resource estimate
3) Design of the issuance site with consideration of flow lines
4) Organization of roles and responsibilities (work responsibilities), considering the number of corresponding contact desks
5) Process chart for each day's work
6) A Q&A book showing how to deal with issues that arise from day-to-day response
7) Support tools that make it easy for workers to achieve their responsibilities
These seven elements were implemented in the field response in Himi City, Toyama Prefecture, and their usefulness was evaluated by participant observation in the field. In evaluating their usefulness, we quantitatively analyzed the results of daily issuance of disaster victim certificates and confirmed that the operations would be continuously operated. In this presentation, we will present a concrete example of the case study and clarify the roles and relationships among the elements, which will contribute to the standardization of management elements in disaster response operations in the future.