[1M2] [General Session] 13. AI Application

[1M2-05] Proposal of a business assisting framework with multiple chatbots

〇Keisuke Tsunoda¹, Masahiro Okazaki¹, Ryuto Koyanagi¹, Fujie Nagamori¹, Daisuke Minoura¹ (1. NTT Comware Corporation)

Keywords:Chatbot, Business assistance, Mobile device

This paper introduces a business assisting framework with multiple chatbots. In enterprises, business activities are processed with different employees in multiple departments. Most of existing approaches for business assistance are classi ed into (1)an application of individual activity support and (2)large business suite for assisting business activities processed with different employees in multiple departments. However, to improve business activity more effectively, it is important for a business assisting approach to be applied to business activities processed with not only an employee, but different employees in multiple department, and to be easier to use for each employee and exible for changing business process in each department. In this paper, we propose a new business assisting framework with multiple chatbots. In the framework, each department designs and implements the chatbot which assists its business process as approach (1). Then, these chatbots are connected with each other using shared database for assisting business activities processed with different workers in multiple departments as approach (2). We implemented a prototype of proposed framework applied to service order operation and discuss the effectiveness and issue of our proposal.