[2C5-E-5] Human interface, education aid: places of design

[2C5-E-5-02] AI, Making Software for Humans

〇Mika Yasuoka¹, Rune Moeller Jensen² (1. GLOCOM, 2. IT University of Copenhagen)

Keywords:Ai, Living Lab, Decision Support Tools, DST

Artificial Intelligence (AI) algorithms are expected to have substantial impact on high-end white-collar jobs like lawyers, physicians, and financial advisors in a near future. A non-technical challenge of this development is that advanced Decision Support Tools (DSTs) often are rejected by practitioners or have low uptake. This paper proposes Living Lab as a design approach for developing human centered AI-tools. First, the paper exemplifies the use of AI in the current society with cases the authors are engaged in, and then show two design approaches for social implementation of AI. Based on the presented cases, the paper argues for the benefits of utilizing the Living Lab approach for societal AI.