[4F3-OS-11b] 社会的信号処理とAI(2)

[4F3-OS-11b-03] A corpus-based typology of reactions to apologies in Japanese}

〇Masashi Inoue¹, Kaori Suzuki¹ (1. Tohoku Institute of Technology)

Keywords:dialog, conversation, apology, apologies

We proposed a typology of reactions to apologies base on the analysis of dialogue corpus. Our typology regards forgiving as the default reaction to the apologies. The responses are classified into two categories: the case when forgiving expressions are explicitly used and the case when forgiving expressions were left out. Then, non-default reactions were categorized based on the possible reasons why the apologies were not accepted.