Presentation information

Organized Session

Organized Session » OS-6

[1C3-OS-6a] OS-6 (1)

Tue. Jun 9, 2020 1:20 PM - 3:00 PM Room C (jsai2020online-3)

福島 俊一(科学技術振興機構)、福田 直樹(静岡大学)、伊藤 孝行(名古屋工業大学)

1:40 PM - 2:00 PM

[1C3-OS-6a-02] Evaluation of Online Discussions with Automated Facilitation

the Case of Surrendering Driving License of the Elderly People

〇Tomoyuki Tatsumi1, Takashi Nakazawa1, Naoki Fukuta1, Hiroshi Yoshida1, Mina Aoki1, Fumiya Kato1, Masaharu Nakajima1, Nanami Yamaguchi1 (1. Shizuoka University)

Keywords:consensus building, facilitation, online discussion

This paper examined the effects of different facilitation methods in online discussion and showed the possibilities and challenges of automated facilitation. Using an online discussion support system "D-Agree'', we conducted a discussion experiment to compare discussion activities of groups with automated facilitation based on Issue-Based Information System (IBIS) structure, groups with human facilitation, and groups without facilitation. The topic was "surrender of driving license of the elderly people''. The results showed that both automated facilitation and human facilitation seemed to activate the discussion. However, a qualitative evaluation revealed that automated facilitation posted more inappropriate comments than human facilitation, and that facilitation posts, regardless of the methods, were often not responded by participants although the factors behind it were not clearly identified by the data of this experiment.

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