[3D6-OS-20c] OS-20

[3D6-OS-20c-03] Problem Analysis of Interactive Tourist Information Bots to Improve Hospitality

〇Tamotsu Miyama¹, Masaki Shuzo², Okada Shogo¹ (1. Japan Advanced Institute of Science and Technology, 2. Shonan Institute of Technology)

Keywords:dialogue system, Travel Guide Bots, Human Communication

In recent years, interactive tourist information bots for the purpose of improving hospitality have attracted much attention, and competitions are being held continuously to improve the technology. The author has participated in competitions for dialogue systems for the past four years, all of which have made it to the finals. Although the development of large-scale language models (LLMs) has advanced the technology of tourist information bots, issues such as naturalness of dialogue and improving user satisfaction still remain. The author has introduced ice-breaker elements such as humor, praise, and mini-games, and has studied their impact on user impressions. This paper presents an overview of the dialogue system developed and discusses the issues solved and future prospects.