[4M2-OS-14b] OS-14

[4M2-OS-14b-01] Helping statements by agents influence trust and empathy toward the agent regardless of the agent's identification

〇Takahiro Tsumura¹, Seiji Yamada^2,3 (1. Toyo University, 2. National Institute of Informatics, 3. The Graduate University for Advanced Studies, SOKENDAI)

Keywords:Human-agent interaction, Trust, Empathy, Principle of reciprocity

When a person is assisted by another person, he or she may want to give back to that person. In recent years, more and more agents have been collaborating with people, but because of differences in individual abilities, not all agents perform tasks with the same capacity. In this study, we investigated whether empathy and trust toward an agent are promoted when a person and multiple agents perform a common typing task within a time limit and one agent performs the remaining task instead. To investigate whether the principle of retroactivity toward agents is at work, we also prepared four different colors of agents; 392 participants showed that people do not identify with agents individually, and that being helped by an agent has a high impact on empathy and trust. The results indicate that evaluations of agents who help people also increase evaluations of similar agents who did not help people, which may help make agents more acceptable in a society where the use of agents is increasing.