[EngO7-3] Influencing factors on the changes of ICU family members’ satisfaction
Purpose: This study aims to investigate family members’ satisfaction of ICU patients and identify factors associated with changes in satisfaction.
Method: The study is a conducted prospective cohort study in the MICU and CCU at Kyung Hee University Hospital at Gangdong. ICU Family members’ satisfaction was evaluated by a validated Korean-language version of the FS-ICU 24 which contains FS-ICUtotal for overall satisfaction, FS-ICUcare for care and FS-ICUdm for information/decision-making. The same questionnaire survey was asked twice to the family members; within 48 hours from ICU admission and either 120 hours from the ICU admission or ICU discharge. Satisfaction scores were analyzed using univariable and multivariable multilevel linear regression models.
Results: 45 family members participated in the primary survey and 30 of them also participated in the secondary survey.
The FS-ICUtotal of primary survey was 64.6±14.6(mean ± SD), FS-ICUcare was 71.4(57.1-87.5)(median), and FS-ICUdm was 57.8±10.8. The FS-ICUtotal of secondary survey was 63.9±16.8, FS-ICUcare was 72.3(48.7-85.4) and FS-ICUdm was 57.9±12.0.
The changes of satisfaction weren’t statistically correlated with the lengths of ICU stay, the frequency of family members’ visits, and both improvement and deterioration of patients’ severity of illness. However, the shorter ICU stays and the more frequent family members’ visits, the higher score in FS-ICUtotal and FS-ICUcare.
Conclusion: ICU in a secondary hospital in South Korea seems to have clear needs for improvement as the family members’ satisfaction. Even though the results show that the lengths of ICU stay and frequency of ICU visits contributes to satisfaction, more cases and further study is needed to evaluate the evident co-relation.
Method: The study is a conducted prospective cohort study in the MICU and CCU at Kyung Hee University Hospital at Gangdong. ICU Family members’ satisfaction was evaluated by a validated Korean-language version of the FS-ICU 24 which contains FS-ICUtotal for overall satisfaction, FS-ICUcare for care and FS-ICUdm for information/decision-making. The same questionnaire survey was asked twice to the family members; within 48 hours from ICU admission and either 120 hours from the ICU admission or ICU discharge. Satisfaction scores were analyzed using univariable and multivariable multilevel linear regression models.
Results: 45 family members participated in the primary survey and 30 of them also participated in the secondary survey.
The FS-ICUtotal of primary survey was 64.6±14.6(mean ± SD), FS-ICUcare was 71.4(57.1-87.5)(median), and FS-ICUdm was 57.8±10.8. The FS-ICUtotal of secondary survey was 63.9±16.8, FS-ICUcare was 72.3(48.7-85.4) and FS-ICUdm was 57.9±12.0.
The changes of satisfaction weren’t statistically correlated with the lengths of ICU stay, the frequency of family members’ visits, and both improvement and deterioration of patients’ severity of illness. However, the shorter ICU stays and the more frequent family members’ visits, the higher score in FS-ICUtotal and FS-ICUcare.
Conclusion: ICU in a secondary hospital in South Korea seems to have clear needs for improvement as the family members’ satisfaction. Even though the results show that the lengths of ICU stay and frequency of ICU visits contributes to satisfaction, more cases and further study is needed to evaluate the evident co-relation.