THE 71st ANNUAL CONFERENCE OF JSSD

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Oral

[C4] Design Education

Sun. Jun 23, 2024 9:00 AM - 10:40 AM Room 04 (2W304)

座長:安齋 利典(実践女子大学)

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9:00 AM - 9:20 AM

[C4-01] Employee experience design that fosters customer orientation

Changing employee behavior and fostering a customer perspective at a telecommunications compan

*Shuhei Suzuki1, Kiyoko Makita1 (1. KDDI Corporation)

Keywords:Employee Experience Design、Ethnography、Training

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