Session information

Oral Session

Session 1 Service quality, Customer satisfaction, Loyalty

Sat. Mar 10, 2018 3:00 PM - 4:30 PM 1153 (Liberty Tower 15F)

Chair: Shoji Yamamoto (Kwansei Gakuin University)

3:00 PM - 3:25 PM

*Ken I Fukuda¹, Hiroshi Nishikiori², Takuichi Nishimura¹, Takeshi Takenaka¹ (1. AIRC, AIST, 2. MS&Consulting Co,.Ltd.)

3:25 PM - 3:50 PM

*Yukifumi Ueda¹, Kazuyoshi Hidaka¹ (1. School of Environment and Society, Tokyo Institute of Technology)

3:50 PM - 4:15 PM

*Masaki Kanda¹ (1. Meiji University)

Q&A (4:15 PM - 4:30 PM)

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