4:30 PM - 4:55 PM
*Takeshi Oshita1 (1. Meiji University)
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Schedule
Session information
Oral Session
Session 5 Service quality, Customer satisfaction, Loyalty / Service experience
Sat. Mar 10, 2018 4:30 PM - 5:35 PM 1153 (Liberty Tower 15F)
Chair: Satoshi Sakai (Hosei University)
4:55 PM - 5:20 PM
[1-5-02] Relationship between Service Failure and Customer Behavior : Relational Factors Perspective
*Wataru Uemoto1, Kenji Sera2 (1. Reitaku University, 2. Kobe University)
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Schedule
Q&A (5:20 PM - 5:35 PM)