Oral Session

Session 8 Service quality, Customer satisfaction, Loyalty

Sun. Mar 11, 2018 9:00 AM - 10:30 AM 1153 (Liberty Tower 15F)

Chair: Kazuhiro Fujimura (Kagawa University)

+Add all to schedule

9:00 AM - 9:25 AM

[1-8-01] Economic implications of customer satisfaction: Evidence from firm-level panel data

Takayuki Ishikawa¹, Kazuma Edamura², Miho Takizawa³, *Daisuke Miyakawa⁴, Tsutomu Miyagawa⁵ (1. Graduate school of Economics, Hitotsubashi University, 2. Productivity Research Center, Japan Productivity Center, 3. Faculty of Economics, Toyo University, 4. Graduate School of International Corporate Strategy, Hitotsubashi University, 5. Faculty of Economics, Gakushuin University)

9:25 AM - 9:50 AM

[1-8-02] why is the excessive service quality insensible?

-evidence from the laundry plant-

*zhi wang¹ (1. Sophia University)

9:50 AM - 10:15 AM

[1-8-03] The influences of self-efficacy for health behavior in medical services

*Chihiro Morito¹ (1. University of Marketing and Distribution Sciences)

Q&A (10:15 AM - 10:30 AM)

Session information