Session information

Oral Session

Session 11 Modeling, Simulation

Sun. Mar 11, 2018 10:30 AM - 12:00 PM 1153 (Liberty Tower 15F)

Chair: Makoto Mizuno (Meiji University)

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10:30 AM - 10:55 AM

[1-11-01] The Application of Nonlinear Factor Analysis to Measurement Scales

A Study of SERVQUAL Scales

*Toshikuni Sato¹ (1. Graduate School of Economics and Management)

10:55 AM - 11:20 AM

[1-11-02] Construction of service characteristic indicator based on physical distance

*Hitoshi Mukai¹, Nariaki Nishino¹, Takeshi Kurata², Takashi Okuma² (1. The University of Tokyo Graduate School of Engineering Department of Technology Management for Innovation, 2. National Institute of Advanced Industrial Science and Technology)

11:20 AM - 11:45 AM

[1-11-03] A study on quantitative evaluation for waiting and time to spare in service process based on human behavior sensing

Haruka Nishida¹, Ryousuke Ichikari², Ching-Tzun Chang², *Takashi Okuma², Takeshi Kurata², Akeo Hakurai³, Takuya Misugi³ (1. Nagaoka Univ. of Technology, 2. AIST, 3. KAJIMA TATEMONO SOGO KANRI CO.,LTD.)

Q&A (11:45 AM - 12:00 PM)

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