10:30 AM - 10:55 AM
[2-12-01] Desigining Process of Service Encounter
Service Bluepurint of Auto Dealer
*Go Urata1 (1. Institute of Business & Accounting, Kwansei Gakuin University)
Oral Session
Sun. Mar 11, 2018 10:30 AM - 12:00 PM 1154 (Liberty Tower 15F)
Chair: Yoshinori Hara (Kyoto University)
10:30 AM - 10:55 AM
*Go Urata1 (1. Institute of Business & Accounting, Kwansei Gakuin University)
10:55 AM - 11:20 AM
*Hiroshi Goto1, Hajime Hirose2 (1. Former Ministry of Education, Culture, Sports, Science and Technology Ministry, 2. Univ. of Kinjyo)
11:20 AM - 11:45 AM
*Ruriko Watanabe1, Nobutada Fujii1, Daisuke Kokuryo1, Toshiya Kaihara1, Yoichi Abe2, Ryoko Santou3 (1. Kobe University, 2. F&M, co.,ltd., 3. The New Industry Research Organization (NIRO))
Q&A (11:45 AM - 12:00 PM)
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