Session information

Oral Session

Session 12 Service design/Grobal context

Sun. Mar 11, 2018 10:30 AM - 12:00 PM 1154 (Liberty Tower 15F)

Chair: Yoshinori Hara (Kyoto University)

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10:30 AM - 10:55 AM

[2-12-01] Desigining Process of Service Encounter

Service Bluepurint of Auto Dealer

*Go Urata¹ (1. Institute of Business & Accounting, Kwansei Gakuin University)

10:55 AM - 11:20 AM

[2-12-02] Context design that connects heart,people,zone,future with coffee.

*Hiroshi Goto¹, Hajime Hirose² (1. Former Ministry of Education, Culture, Sports, Science and Technology Ministry, 2. Univ. of Kinjyo)

11:20 AM - 11:45 AM

[2-12-03] A Study on Support Method of Consulting Service using Text Mining(2nd part)

Application to Real Scale Problem

*Ruriko Watanabe¹, Nobutada Fujii¹, Daisuke Kokuryo¹, Toshiya Kaihara¹, Yoichi Abe², Ryoko Santou³ (1. Kobe University, 2. F&M, co.,ltd., 3. The New Industry Research Organization (NIRO))

Q&A (11:45 AM - 12:00 PM)

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