Session information

Oral Session

Session 20 Service design / Methodology

Sun. Mar 11, 2018 4:40 PM - 6:10 PM 1156 (Liberty Tower 15F)

Chair: Junichi Muramatsu (Okayama University of Science)

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4:40 PM - 5:05 PM

[3-20-01] The Relationship between Services Marketing and Marketing

Based on History

*Atsuhumi Matsui¹ (1. Otemon Gakuin University)

5:05 PM - 5:30 PM

[3-20-02] An Approach toward Typology of Serviceology

*Kazuyoshi Hidaka¹, Keiko Toya², Masaaki Mochimaru³ (1. Tokyo Institute of Technology, 2. Meiji University, 3. National Institute of Advanced Industrial Science and Technology)

5:30 PM - 5:55 PM

[3-20-03] Consideration of evaluation information platform in service business

*Akira Kondo¹ (1. Hitachi Document Solutions Co., Ltd.)

Q&A (5:55 PM - 6:10 PM)

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