The 6th domestic Conference of Society for Serviceology

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Oral Session

Session 5 Service quality, Customer satisfaction, Loyalty / Service experience

Sat. Mar 10, 2018 4:30 PM - 5:35 PM 1153 (Liberty Tower 15F)

Chair: Satoshi Sakai (Hosei University)

4:30 PM - 4:55 PM

[1-5-01] A Study on Service Quality, Customer Satisfaction and Royalty in Third-Party Logistics

*Takeshi Oshita1 (1. Meiji University)

Keywords:Third-Party Logistics, Logistics Outsourcing, Literature Review, Royalty

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