The 6th domestic Conference of Society for Serviceology

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Oral Session

Session 8 Service quality, Customer satisfaction, Loyalty

Sun. Mar 11, 2018 9:00 AM - 10:30 AM 1153 (Liberty Tower 15F)

Chair: Kazuhiro Fujimura (Kagawa University)

9:25 AM - 9:50 AM

[1-8-02] why is the excessive service quality insensible?

-evidence from the laundry plant-

*zhi wang1 (1. Sophia University)

Keywords:excessive service quality, responsiveness, simultaneity

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