The 6th domestic Conference of Society for Serviceology

Presentation information

Oral Session

Session 16 Servitization

Sun. Mar 11, 2018 3:10 PM - 4:40 PM 1154 (Liberty Tower 15F)

Chair: Masaaki Mochimaru (AIST)

3:35 PM - 4:00 PM

[2-16-02] Hindrance to servitization and service paradox of Japanese companies

*KEIKO TOYA1, Shintaro Tanno2, Masaaki Mochimaru2 (1. Meiji University Graduate School of Global business, 2. AIST)

Keywords:servitization, service paradox, hindrance to servitization

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