The 6th domestic Conference of Society for Serviceology

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Oral Session

Session 10 Measurement, Behavior observation / Modeling, Simulation

Sun. Mar 11, 2018 9:00 AM - 10:30 AM 1156 (Liberty Tower 15F)

Chair: Toshiya Kaihara (Kobe University)

9:50 AM - 10:15 AM

[3-10-03] Analysis on hotel staffs who contribute to customer satisfaction

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*Satoshi Shimada1, Eiko Hoshiyama2, Yoshinori Hara1 (1. Kyoto University, 2. SUPER HOTEL, Co.,ltd)

Keywords:Omotenashi, Hotel, Customer Satisfaction

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