The 6th domestic Conference of Society for Serviceology

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Organized Session

Organaized Session 3
Servitaization

Sun. Mar 11, 2018 9:00 AM - 12:00 PM 1165 (Liberty Tower 16F)

Organaizer: Shigeru Hosono (NEC), Masaaki Mochimaru (AIST)

[OS3-03] International standardization of service excellence

*Masaaki Mochimaru1, Keiko Toya2 (1. National Institute of Advanced Industrial Science and Technology, 2. Meiji University)

Keywords:Standardization of service, Service excellence, Service quality

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