Learning Materials to Promote Cabin Attendants' Service Awareness of Passenger's Minds

Koji Tachioka

12:00 PM - 1:15 PM

[PO-08] Learning Materials to Promote Cabin Attendants' Service Awareness of Passenger's Minds

*Koji Tachioka¹, Ryo Fukushima¹, Bach Q. Ho¹, Tatsunori Hara¹, Jun Ota¹, Yuki Tsuzaka², Narito Arimitsu² (1. Univ. of Tokyo, 2. ANA Strategic Research Institute Co.,Ltd.)

Keywords:Learning Materials, Cabin Attendants, Service Awareness

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Presentation information

Poster Session

[PO-08] Learning Materials to Promote Cabin Attendants' Service Awareness of Passenger's Minds

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