The 6th domestic Conference of Society for Serviceology

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Poster Session

Poster Session

Sun. Mar 11, 2018 12:00 PM - 1:15 PM Yadai Hall (Liberty Tower 23F)

12:00 PM - 1:15 PM

[PO-10] An applied study about U-index in post-license driver training

*Takuya Hagiwara1, Tsutomu Ogawa2, Yukihiko Okada1 (1. University of Tsukuba, 2. Honda R&D Co., Ltd Automobile R&D Center)

Keywords:Customer Satisfaction, Negative emotion, post-license driver training

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