The 6th domestic Conference of Society for Serviceology

Presentation information

Poster Session

Poster Session

Sun. Mar 11, 2018 12:00 PM - 1:15 PM Yadai Hall (Liberty Tower 23F)

12:00 PM - 1:15 PM

[PO-26] Measurement and externalization of customer's purchase journey for redesigning retail shop

*Tatsunori Hara1, Takaaki Kawanaka1, Satoshi Sunami1, Kouji Tachioka1, Takashi Kato2, Takuya Maruo2, Hayato Kohama3, Masato Ooiwa4 (1. The University of Tokyo, 2. NEXWAY Inc., 3. FUTUREWOODS Inc., 4. Scope Inc.)

Keywords:Customer journey map, Purchase decision process, Biological information measurement

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