Session information

Oral Presentation

Oral 4
Service measurement (1)

Sat. Mar 2, 2019 2:30 PM - 3:50 PM Room B (West Bldg. 9 W934)

Chair: Takashi Okuma (AIST)

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2:30 PM - 2:50 PM

[B-4-01] Improvement of work environment of workers with disabilities by improvement of working environment of welfare workshop and reduction of work burden

*Ryosuke Yokomitsu¹, Noriaki Kuwahara¹ (1. Kyoto Institute of Technology)

2:50 PM - 3:10 PM

[B-4-02] Efficiency improvement and work standardization of airport handling counter service

*kousuke shimizu¹, Noriaki KUWAHARA², Yuichi ADACHI² (1. Broadleaf Co.,Ltd., 2. Kyoto Institute of Technology)

3:10 PM - 3:30 PM

[B-4-03] Service quality analysis based on employees` behavior measurement and records of served dishes

Chihiro Yamashita¹, Ryosuke Ichikari², Tomomi Nonaka³, Nobutada Fujii⁴, Hisaaki Kato⁵, Yuta Nishiyama¹, *Takashi Okuma² (1. Nagaoka University of Technology, 2. National Institute of Advanced Industrial Science and Technology, 3. Ritsumeikan University, 4. Kobe University, 5. Resorttrust, Inc.)

3:30 PM - 3:50 PM

[B-4-04] Towards realization of 6MV

Methodologies for behavior measurement at service-sites into manufacturing sites

*Takeshi Kurata¹, Takashi Maehata¹, Hidehiko Hashimoto¹, Naohiro Tada¹, Ryosuke Ichikari², Yoshinori Ito³, Hideki Aso³ (1. Sumitomo Electric Industries, Ltd., 2. AIST, 3. J- Power Systems Corporation)

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