Oral 9
Value co-creation

[A-9-04] A consideration of Mob Echo in Service Dominant Logic

*YUXIANG ZHENG¹, Hiroaki Ito², Yasuharu Nishi² (1. The University of Electro-Communications, Faculty of Informatics and Engineering, Department of Informatics, Management Science and Engineering Program, 2. The University of Electro-Communications, Graduate School of Informatics and Engineering, Department of Informatics, Management Science and Engineering Program)

Keywords:Service design, Co-creation, Empathy