The 7th domestic Conference of Society for Serviceology

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Oral Presentation

Oral 8
Service quality & Customer loyalty

Sun. Mar 3, 2019 11:00 AM - 12:20 PM Room B (West Bldg. 9 W934)

Chair: Shoji Yamamoto (Kwansei Gakuin University)

12:00 PM - 12:20 PM

[B-8-04] Customer satisfaction survey by a reginal bank contributing to the local community

*Hideaki Takagi1, Sakae Narushima2 (1. University of Tsukuba, 2. Tsukuba Bank, Ltd.)

Keywords:Service quality, Customer satisfaction, regional bank

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