The 7th domestic Conference of Society for Serviceology

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Oral Presentation

Oral 13
Servitization and PSS

Sun. Mar 3, 2019 5:00 PM - 6:20 PM Room C (West Bldg. 9 W933)

Chair: Toshiya Kaihara (Kobe University)

6:00 PM - 6:20 PM

[C-13-04] Positoning Automobile Sales and After-sales Service Industry in Service Management

*Sekai Kida1 (1. Yokohama National University, Graduate School of Social Science)

Keywords:Automobile dealers, Sales, After-sales service

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