The 7th domestic Conference of Society for Serviceology

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Organized Session

Organized Session 1
Service & Platform

Sat. Mar 2, 2019 1:00 PM - 2:20 PM Room C (West Bldg. 9 W933)

Chair: Takeshi Takenaka (AIST)

2:04 PM - 2:20 PM

[OS1-05] Possibility of service benchmarking platform using employee satisfaction, customer satisfaction and profitability.

*Yukihide Shibuya1, Takeshi Takenaka2, Hiroshi Nishikoori1, Hidetoshi Tsuji1 (1. MS&Consulting Co.Ltd.,, 2. National institute of Advanced Industrial Science and Technology)

Keywords:Service benchmarking, Service profit chain, Consulting business

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