The 7th domestic Conference of Society for Serviceology

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Organized Session

Organized Session 4
Service/Knowledge science B

Sun. Mar 3, 2019 11:00 AM - 12:50 PM Room C (West Bldg. 9 W933)

Chair: Haruko Nagaoka (Hitachi, Ltd.)

11:00 AM - 11:15 AM

[OS4-01] Patient-centric Service Quality Standard for Medical Practices in Japan; A Preliminary Proposal

*Hiroyuki Sakano1 (1. Nagoya City University Graduate School of Medical Science, Department of Medical Education)

Keywords:Medical Service Quality, Patient Satisfaction, Value Co-creation

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