Presentation information

Poster Presentation

Poster presentation

Sun. Mar 3, 2019 1:30 PM - 2:20 PM Poster session room (Media room)

1:30 PM - 2:20 PM

[PO-19] An analysis on the impact of service failure which reduce the customer co-creation behavior in home delivery service

*XINYI LAO¹, Yuna Murae¹, Bach Quang Ho², Tatsunori Hara² (1. Univ. of Tsukuba, 2. Univ. of Tokyo)

Keywords:Service Failure, Customer Co-creation Behaviors, Home Delivery Service

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