Session information

Oral Presentation

A6 Service quality/Customer satisfaction/Loyalty (2)

Fri. Mar 13, 2020 3:30 PM - 5:00 PM Room B (3rd Floor G31)

Chair:Chihiro Morito(University of Marketing and Distribution Sciences)

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3:30 PM - 3:50 PM

[B-5-01] Development of education program of software quality in use for university students

*Masakazu Funatsu¹, Mitsuyoshi Nagao¹, Taiju Katou² (1. Hokkaido Information University, 2. Nihon Knowledge Co.Ltd.)

3:50 PM - 4:10 PM

[B-5-02] Comparison of service evaluation reason focusing on the use process and the frequency in restaurant services by Japanese and foreign resident in Japan

*Hisashi Masuda¹ (1. Kyoto University)

4:10 PM - 4:30 PM

[B-5-03] An evaluation method of experience goods using network centrality

*Kohei Sasaki¹, Nariaki Nishino¹ (1. The University of Tokyo)

4:30 PM - 4:50 PM

[B-5-04] Scale development of Omotenashi service quality in the hotel industry

*Nanae Kinjo¹, Chizuru Nishio² (1. University of Tsukuba, Graduate School of Business Sciences, 2. University of Tsukuba)

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