The 8th domestic Conference of Society for Serviceology

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Poster Presentation

Poster Session

Fri. Mar 13, 2020 1:30 PM - 2:20 PM Poster session room (4th Floor G41)

[PO-14] Factors affecting changes of customer engagement in the multi-level marketing business

*Hisaki Kawamoto, Shinji Tanaka1, Takao Kondo2 (1. Fordays Co., Ltd., 2. Tama University)

Keywords:Engagement, Customer experience, Multi-level markting, Text analysis

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