Service quality/Customer satisfaction/Loyalty (1)

[A-2-02] Questionnaire survey of service skills for structuring

*Nana Itoh¹, Manabu Chikai¹, Hiroshi Endo¹, Tazu Mizuami¹, Tadakatsu Yamaguchi², Rintaro Sohara², Norihiko Ichikawa², Miho Sofukawa², Kouhei Endo², Yukiko Torii², Tadahiko Kajikawa³, Dongseun Shim³, Mizuho Mori³, Fumiya Imamura³, Hiroshi Sato¹ (1. National Institute of Advanced Industrial Science and Technology(AIST) , 2. All Nippon Airways Co.Ltd, 3. U'eyes Design Inc.)

Keywords:service skills, structure of service skills, interaction service, questionnaire survey