Service quality/Customer satisfaction/Loyalty (1)

[A-2-03] Evaluation of service skills focused on body motion during serving customer

*Manabu Chikai¹, Nana Itoh¹, Hiroshi Endo¹, Tazu Mizunami¹, Tadakatsu Yamaguchi², Rintaro Sohara², Norihiko Ichikawa², Miho Sobukawa², Kohei Endo², Yukiko Torii², Hiroshi Sato¹ (1. Human Informatics Research Institute, National Institute of Advanced Industrial Science and Technology (AIST), 2. All Nippon Airways Co., Ltd.)

Keywords:Interaction, Serving customer, Motion analysis