The 8th domestic Conference of Society for Serviceology

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Oral Presentation

Service innovation/Product service system

Thu. Mar 12, 2020 1:00 PM - 2:30 PM Room B (3rd Floor G31)

Chair:Nariaki Nishino(The University of Tokyo)

2:00 PM - 2:20 PM

[B-1-04] Co-creation value for successful servitization

Empirical research for car sharing services

*Tamao Miura1 (1. KWANSEI GAKUIN UNIVERSITY, Institute of Business and Accounting Professional Graduate School )

Keywords:Co-creation value, Servitization, Customer Delight

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